Call Count Report

Required Constraints Tab

At the Required Constraints tab of the Execute/Define Reports screen, specify the date and time settings for the report.

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for a Call Count report are:

• The organizational level names you defined when installing the product

• Owner Name

• Extension

• Abandoned

Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Call Count report are:

Show report parameters on 1st page: If you select this check box, then a header page for a report will be created.  This page displays the options selected, filters, and other settings that went into making up the report.

Show unassigned calls only: Unassigned calls are those calls that have been processed but couldn't be matched with the person who placed or received a call. By checking this box, a report will display only those records that are not assigned to a user.

Layout Tab

At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Call Count report are:

Summarize on this Level and Above: This list box contains a list of grouping levels. When you select a level, the report will summarize on that level and all levels above it.  The level you choose collapses into a single summation line. The summarizing levels available with a Call Count report are:

• Date

• User

• Date/User

• User/Date

Page Break: This list box contains a list of grouping levels. When you select a level, you specify on which grouping level to force a page break. The following page break choices are available with a Call Count report:

• No forced page breaks (default)

• Break on First Group Item

Columns

At the top of the Call count report is a column heading for each hour of the day, and at the far right of the report is a column showing the total number of calls for the specified day.