Call Detail Record Search Report

Required Constraints Tab

At the Required Constraints tab of the Execute/Define Reports screen, specify the date and time settings for the report.

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for a Call Detail Record Search report are:

• Each organizational level you defined when installing the product

• Owner Name

• Extension

• Phone Number

• Abandoned

Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Call Detail Record Search report are:

Print auth code instead of account code: If you select this check box, then authorization codes will print instead of account codes.

Show report parameters on 1st page: If you select this check box, then a header page for a report will be created.  This page displays the options selected, filters, and other settings that went into making up the report.

Show unassigned calls only: Unassigned calls are those calls that have been processed but couldn't be matched with the person who placed or received a call. By checking this box, a report will display only those records that are not assigned to a user.

Suppress authorization codes: If you select this check box, then a report that normally displays authorization codes will display them as a series of asterisks.

Note: If you are working with a design created in Report Designer, this report option will appear only when the authorization code field is included in the design.

Tandem calls: Include combined calls, exclude original calls: If you select this check box, then the report will include regular calls not subject to reconciliation as well as the combined calls created by the reconciliation. The calls used to create the combined matched calls will be excluded from the report.

Note: This option appears only if the Call Reconciliation option is turned on.

Layout Tab

At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Call Detail Record Search report are:

Language: This list box contains a list of languages that the Call Detail Record Search report can be translated into.

Sort Fields: This list box displays all of the fields in the Call Detail Record Search report that can be sorted. Select the field on which you want to sort the report, and the direction you want it sorted. The fields you can sort on with a Call Detail Record Search report are:

• Call Date & Time (default)

• Data Source Name

• Extension

• Duration

• Billed Cost

• Base Cost

• Call type

• Facility Name

• Phone Number

• Location

• Account Code

• Auth Code

The columns of a Call Detail Record Search report are:

Data Source: This column lists the data source that placed the call.

Extension: This column lists the extension that placed the call.

Date: This column contains the date of the call.

Time: This column contains the time of the call.

Duration: This column shows the length of the call.

Cost: This column shows the cost of the call.

Call Type: This column indicates the type of call placed.

Facility: This column contains the name of the trunk from where the call was placed.

Phone Number: This column displays the digits dialed.

Location: This column shows if the call was internal or external.

Account: This column lists the account code.

Note: If you purchased the Professional Services Package, the associated matter code will also display in the Account column.