Click to see the formatting options for the Call Type Summary report.The Call Type Summary report summarizes call activity for the reporting period by call type within each data source to provide high level management of traffic, usage and telecom cost.
Click to see the formatting options for the Call Type Summary report.
At the Required Constraints tab of the Execute/Define Reports screen, specify the date and time settings for the report.
At the Additional Constraints tab, the default constraints for a Call Type Summary report are:
Owner Name
Extension
Data Source Name
Call Type
Abandoned
Click the Add Additional Constraints list box to include more constraints in your search criteria.
At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Call Type Summary report are:
Show report parameters on 1st page: If you select this check box, then a header page for a report will be created. This page displays the options selected, filters, and other settings that went into making up the report.
Show unassigned calls only: Unassigned calls are those calls that have been processed but couldn't be matched with the person who placed or received a call. By checking this box, a report will display only those records that are not assigned to a user.
Tandem calls: Include combined calls, exclude original calls: If you select this check box, then the report will include regular calls not subject to reconciliation as well as the combined calls created by the reconciliation. The calls used to create the combined matched calls will be excluded from the report.
Note: This option appears only if the Call Reconciliation option is turned on.
At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Call Type Summary report are:
Page Break: This list box contains a list of grouping levels. When you select a level, you specify on which grouping level to force a page break. The following page break choices are available with a Call Type Summary report:
No forced page breaks (default)
Data Source
Language: This list box contains a list of languages available for translating the report. Click for more information on multiple languages and reports.
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Click to see the report details for the Call Type Summary report.
The columns of a Call Type Summary report are:
Call Type: This column lists the call types for the data source.
Count: This column lists the number of instances of the call type for the data source.
Total Duration: This column lists the total length of time of the call type for the data source.
Total Cost: This column lists the total cost of the call type for the data source.
Average Duration: This column lists the average length of time of the call type for the data source.
Average Cost: This column lists the average cost of the call type for the data source.
Cost per Min: This column lists the cost per minute of the call type for the data source.
Click to view a sample Call Type Summary report.
