Hunt Group Detail Report

Required Constraints Tab

At the Required Constraints tab, specify the date and time settings for the report.

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for the report will appear. Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Hunt Group Detail report are:

Show report parameters on 1st page: If you click this check box, then a header page for a report will be created.  This page displays the options selected, filters, and other settings that went into making up the report.

Display Base Cost instead of Billed Cost: If a report contains only one cost field, then the default is to display the billed cost.  If you select this check box, then the base cost will appear in the report.

Suppress Fixed Costs: If you select this check box, then fixed costs will not appear in reports.

Layout Tab

At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Hunt Group Detail report are:

Page Breaks: This list box contains a list of grouping levels. When you select a level, you specify on which grouping level to force a page break. The following page break choices are available with a Hunt Group Detail report:

• No forced page breaks

• Hunt Group

• Data Source Name

Sort Fields: This list box displays all of the fields in the Hunt Group Call Handling Summary by Hour report that can be sorted. Select the field on which you want to sort the report, and the direction you want it sorted.

Columns

A Hunt Group Detail report contains the columns listed below:

Date: This column contains the dates specified at the Required Constraints tab.

Time: This column contains the time of the call.

Duration: This column shows the length of the call.

Cost: This column shows the cost of the call.

Phone Number: This column lists the digits dialed.

Location: This column shows where the call came from.

Abandoned: An "X" in this column indicates that the call was abandoned.

By setting this parameter to True (the default is False), call records will show the actual extension that picked up a hunt group call in addition to the hunt group.

Note: This parameter is only available in CUCM 6.x and above. This means that, hunt group reporting will not work in versions prior to CUCM 6.x!