Organizational Call Count Report

Required Constraints Tab

At the Required Constraints tab of the Execute/Define Reports screen, specify the date settings for the report.

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for an Organizational Call Count report are:

• Each organizational level you defined when installing the product

• Owner Name

• Data Source

• Extension

Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Organizational Call Count report are:

Group by Code instead of Name: This check box controls how organizational reports are organized. If it is selected, grouping is done by organization code. If the check box is not selected, grouping is done by organization name.

Show report parameters on 1st page: If you select this check box, then a header page for a report will be created.  This page displays the options selected, filters, and other settings that went into making up the report.

Suppress authorization codes: If you select the Suppress authorization codes check box, then a report that normally displays authorization codes will display them as a series of asterisks.

Note: If you are working with a design created in Report Designer, this report option will appear only when the authorization code field is included in the design.

Tandem calls: Include combined calls, exclude original calls: If you select this check box, then the report will include regular calls not subject to reconciliation as well as the combined calls created by the reconciliation. The calls used to create the combined matched calls will be excluded from the report.

Note: This option appears only if the Call Reconciliation option is turned on.

Layout Tab

At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with an Organizational Call Count report are:

Summarize/Group on this Level and Above: This list box contains a list of grouping levels. When you select a level, the report will summarize on that level and all levels above it.  The level you choose collapses into a single summation line. The summarizing levels available with an Organizational Call Count report are:

• Each organizational level you defined when installing the product

• Owner Name

• Object

 

Columns

At the top of the Organizational Call Count report is a column heading for each hour of the day, and at the far right of the report is a column showing the total number of calls for each day.

Graph

At the bottom of the Organizational Call Count report is a histogram displaying the average number of calls for each hour of the day.