Organizational Two Year Count Trend Analysis Report

Required Constraints Tab

Because the Organizational Two Year Count Trend Analysis report covers a two year period, you cannot specify date or time settings. In the Date section a message will appear that states, "Date range is controlled by the report." and in the Time section a message will appear that states, "Time range is controlled by the report."

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for an Organizational Two Year Count Trend Analysis report are:

• Each organizational level you defined when installing the product

• Owner Name

Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Organizational Two Year Count Trend Analysis report are:

Group by Code Instead of Name: This check box controls how organizational reports are organized. If it is selected, grouping is done by organization code. If the check box is not selected, grouping is done by organization name.

Show report parameters on 1st page: If you select this check box, then a header page for a report will be created.  This page displays the options selected, filters, and other settings that went into making up the report.

Tandem calls: Include combined calls, exclude original calls: If you select this check box, then the report will include regular calls not subject to reconciliation as well as the combined calls created by the reconciliation. The calls used to create the combined matched calls will be excluded from the report.

Note: This option appears only if the Call Reconciliation option is turned on.

Layout Tab

At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with an Organizational Two Year Count Trend Analysis report are:

Summarize/Group on this Level and Above: This list box contains a list of grouping levels. When you select a level, the report will summarize on that level and all levels above it.  The level you choose collapses into a single summation line. The summarizing levels available with an Organizational Two Year Count Trend Analysis report are:

• Each organizational level you defined when installing the product

• Owner Name

Page Break: This list box contains a list of grouping levels. When you select a level, you specify on which grouping level to force a page break. The following page break choices are available with a Organizational Two Year Count Trend Analysis report:

• No forced page breaks (default)

• Each organizational level you defined when installing the product

 

The Organizational Two Year Count Trend Analysis report contains line graphs for comparing call count data from one year to the next as well as on a month-by-month basis.