PSP Billable Hours Report

The PSP Billable Hours report shows the trend of billable, non-billable, non-business, and unassigned hours over time in a stacked bar chart. Managers can use this report to track how employees are spending their time on the phone.

Formatting Options

Required Constraints Tab

At the Required Constraints tab, specify the date and time settings for the report.

Note: You cannot a specific or relative date range greater than 24 months.

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for a PSP Billable Hours report are:

Account Code
Billable Fee
Billable Time
Call Type
Company Code
Company Name
Cost Center Code
Cost Center Name
Data Source
Department Code
Department Name

Division Code
Division Name
Extension
Jurisdiction
Line Type
Matter Code
Owner Name
Phone Number
Phone Number Group
State
Summary Billable Fee
Summary Count

Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The option available with a PSP Billable Hours report is:

Show report parameters on 1st page: If you select this check box, then a header page for a report will be created. This page displays the options selected, filters, and other settings that went into making up the report.

Layout Tab

At the Layout tab, the following apply:

Page Breaks: With a PSP Billable Hours report, there are no page break choices because the page break always occurs one level above the summary level chosen.

Summarization: The Summarize on this Level and Above list box contains a list of grouping levels. When you select a level, the report will summarize on that level and all levels above it. The level you choose collapses into a single summation line. The summarizing levels available with a PSP Billable Hours report are:

Company
Division
Cost Center
Department
Owner Name – (When summarizing at the owner name, the current billing rate for each owner is listed.)

Report Details

Variables Tracked

The PSP Billable Hours report contains one stacked bar for the summarization level chosen at the Layout tab. The bar chart shows the percentages for each of the following variables:

Billable hours
Non-billable hours
Non-business hours
Unassigned hours

Summarization Levels

The information in the graphs depends on the selection made from the Summarize on this Level and Above list box at the Layout tab.

When Owner is selected from the Summarize on this Level and Above list box, the report summarizes at the Department level
When Department is selected from the Summarize on this Level and Above list box, the report summarizes at the Cost Center level
When Cost Center is selected from the Summarize on this Level and Above list box, the report summarizes at the Division level
When Division is selected from the Summarize on this Level and Above list box, the report summarizes at the Company level
When Company is selected from the Summarize on this Level and Above list box, there is no summary graph
There is always a summary graph for the grand total regardless of the selection made from the Summarize on this Level and Above list box