Phone Number Summary Report

Required Constraints Tab

At the Required Constraints tab of the Execute/Define Reports screen, specify the date and time settings for the report.

Additional Constraints Tab

At the Additional Constraints tab, the default constraints for a Phone Number Summary report are:

• Data Source Name

• Extension

• Phone Number

• Caller ID

• Abandoned

Click the Add Additional Constraints list box to include more constraints in your search criteria.

Options Tab

At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Phone Number Summary report are:

Show report parameters on 1st page: If you select this check box, then a header page for a report will be created.  This page displays the options selected, filters, and other settings that went into making up the report.

Show unassigned calls only: Unassigned calls are those calls that have been processed but couldn't be matched with the person who placed or received a call. By checking this box, a report will display only those records that are not assigned to a user.

Suppress cost data on report: If you select this check box, then costs will not appear in the report.

Tandem calls: Include combined calls, exclude original calls: If you select this check box, then the report will include regular calls not subject to reconciliation as well as the combined calls created by the reconciliation. The calls used to create the combined matched calls will be excluded from the report.

Note: This option appears only if the Call Reconciliation option is turned on.

Layout Tab

At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Phone Number Summary report are:

Summarize on this Level and Above: This list box contains a list of grouping levels. When you select a level, the report will summarize on that level and all levels above it.  The level you choose collapses into a single summation line. The summarizing levels available with an Phone Number Summary report are:

• Data Source

• Extension

Page Break: This list box contains a list of grouping levels. When you select a level, you specify on which grouping level to force a page break. The following page break choices are available with a Phone Number Summary report:

• No forced page breaks (default)

• Data source

The columns of a Phone Number Summary report are:

Phone Number: This column displays the digits dialed.

Location: This column shows if the call was internal or where the call was placed.

Total Calls: This column shows the number of all calls made to a phone number.

Total Duration (HH:MM): This column contains the length of time of all calls made to a phone number.

Total Cost: This column shows the cost of calls made to a phone number.