The Rank by Cost Organization report provides a ranking of high-cost calls by the organizational level.
Click to see the formatting options for the Rank by Cost Organization
report.
At the Required Constraints tab of the Execute/Define Reports screen, specify the date and time settings for the report.
In the Other section, enter a number in the Ranking Report List Size text box to determine how many dialed numbers by a person or organization level will appear in the report. The default is 10.
At the Additional Constraints tab, the default constraints for a Rank by Cost Organization report are:
The organizational level names you defined when installing the product
Abandoned
Click the Add Additional Constraints list box to include more constraints in your search criteria.
At the Options tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with the Rank by Cost Organization report are:
Group by Code instead of Name: This check box controls how organizational reports are organized. If it is selected, grouping is done by organization code. If the check box is not selected, grouping is done by organization name.
Show report parameters on 1st page: If you select this check box, then a header page for a report will be created. This page displays the options selected, filters, and other settings that went into making up the report.
Show unassigned calls only: Unassigned calls are those calls that have been processed but couldn't be matched with the person who placed or received a call. By checking this box, a report will display only those records that are not assigned to a user.
Tandem calls: Include combined calls, exclude original calls: If you select this check box, then the report will include regular calls not subject to reconciliation as well as the combined calls created by the reconciliation. The calls used to create the combined matched calls will be excluded from the report.
Note: This option appears only if the Call Reconciliation option is turned on.
At the Layout tab, the options available will not be the same from one report type to another. Only those options that apply to the selected report will appear. The options available with a Rank by Cost Organization report are:
Summarize on this Level and Above: This list box contains a list of grouping levels. When you select a level, the report will summarize on that level and all levels above it. The level you choose collapses into a single summation line. The summarizing levels available with a Rank by Cost Organization report are:
The organizational level names you defined when installing the product
Owner Name
Page Break: This list box contains a list of grouping levels. When you select a level, you specify on which grouping level to force a page break. The following page break choices are available with a Rank by Cost Organization report:
The organizational level names you defined when installing the product
Owner Name
Click to see the report details for the Rank by Cost Organization report.
At the top of the report is the date range specified at the Required Constraints tab.
The columns of a Rank by Cost by Organization report are:
Date: This column lists the date that the call was placed.
Time: This column lists the time that the call was placed.
Duration: This column lists the length of the call.
Call Cost: This column lists how much the call costs.
Facility: This column lists the facility from which the call was placed.
Phone Number: This column lists the number that placed the call.
Location: This column lists where the call was placed.
Extension: This column lists the extension that placed the call.
Click to view a sample Rank by Cost Organization report.